Strobes-R-Us Direct Policies



Due to continued product enhancement, Strobes-r-us reserves the right to change the specifications and features of any item without prior notice. Strobes-r-us also reserves the right to update, modify, and change pricing without prior notice. Most items, except for light bars, are in stock and will ship within 24 hours. Customers may return uninstalled, undamaged merchandise within 15 days (except for special order items) for a credit or refund at the sole discretion of Strobes-R-Us. The customer is responsible for shipping fees when returning merchandise. It is the customer’s responsibility to ship returns via a traceable and insured shipping method. Strobes-r-us can not be responsible for returned items that are lost or do not arrive at our office. Please contact us to discuss a return before shipping it. In general, returns may be shipped to Strobes-R-Us, 812 S Dixie Hwy West, Pompano Beach, Fl. 33060. Shipping fees are non refundable. Emergency warning lights that have had cigar plugs removed or altered will not be accepted as a return.

Who does Strobes-R-Us use for shipping?

Generally we use UPS because it is trackable and insured. International orders may be shipped via several different carriers.

What do you charge for shipping?

Shipping on our web site is based on actual fees that UPS charges us. For example, when you place your order, the system will calculate the total weight of your package and based on your shipping selection, will queary the UPS website to calculate a total shipping cost. We do NOT add any handling or packaging fees to what UPS charges us.

How do I calculate shipping time?

We have a UPS driver at our Pompano Beach, Florida facility every weekday at about 3:45pm Eastern time. Orders that are IN STOCK that are received by 3:00 pm Eastern should ship the same business day. Orders that are in stock that are received after 3:00 pm Eastern will ship the following business day. UPS DOES NOT COUNT THE PICKUP DAY OR SATURDAY / SUNDAY WHEN CALCULATING SHIP TIMES. For example a 3 day package ordered on a Friday will arrive no later than Wednesday of the following week, a package ordered on Monday via 3 day will arrive by Thursday of the same week. Ground packages may take up to 7 days, however it is often faster. We have provided the following ship day estimates.

Please view our UPS Shipping Chart Estimation. CLICK HERE

Lens Color Selection and Lighting Use

Due to the variance among state laws, Strobes-r-us recommends that you check with your local law enforcement agencies to determine the emergency lighting colors that are legal for use in your state. We also recommend that you check for local and state use laws for lighting and audio products. Strobes-r-us can not advise customers as to legal use and or colors for emergency products. In general, it is illegal for non officials to utilize any emergency lights while a vehicle is in motion. Strobes-r-us is not responsible for citations or repercussions that are a result of improper use of emergency products.

STROBES-R-US IS HERE TO HELP!

WE WANT TO KEEP ALL OF OUR CUSTOMERS SATISFIED, AND WILL DO EVERYTHING THAT WE CAN TO ASSIST YOU WITH WARRANTY REPAIRS AND REPLACEMENT.