Strobes-R-Us
Policy
Due to continued product enhancement,
Strobes-R-Us reserves the right to change the specifications and features of
any item without prior notice. Strobes-R-Us also reserves the right to update,
modify, and change pricing without prior notice. Items in stock will ship
within 24 hours, weekends & holidays excluded. Not all items are kept in
stock and will be special ordered direct from the manufacture. Customers are
required contact Strobes-R-Us for requesting a return. Please see below for
merchandise return policies and procedures.
Where do
we ship to
We ship only to the United States (USA) and Canada at this time.
We do not ship to U.S. Territories or Outlying Areas.
What do
you charge for shipping?
Shipping on our web site is based on actual fees that UPS
charges us. For example, when you place your order, the system will calculate
the total weight of your package and based on your shipping selection, will
queary the UPS website to calculate a total shipping cost.
We do NOT add any handling or packaging fees to what UPS charges us.
Generally we use UPS because it is trackable and insured.
How do I
calculate shipping time?
We have a UPS driver at our Pompano Beach, Florida facility
every weekday at about 3:45pm Eastern time. Orders that are IN STOCK that are
received by 3:00 pm Eastern should ship the same business day. Orders that are
in stock that are received after 3:00 pm Eastern will ship the following
business day. UPS DOES NOT COUNT THE PICKUP DAY OR SATURDAY / SUNDAY WHEN
CALCULATING SHIP TIMES. For example a 3 day package ordered on a Friday will
arrive no later than Wednesday of the following week, a package ordered on
Monday via 3 day will arrive by Thursday of the same week. Ground packages may
take up to 7 days, however it is often faster.
Payment
Methods
Credit Cards (preferred)- Visa, Mastercard, American Express,
Discover
Checks (in person) - Not accepted, unless Net30 account terms have been
approved
Checks (online) - Order will be held weeks until bank authorizes and approves
check is valid
PayPal - Available through our website for online purchases
Cash - In store only
Bank Wire Transfer - Pre-Authorization is required and order is held until
verified
Western Union / Money Order / Cashier Check - Not accepted
Lens Color
Selection and Lighting Use
Due to the variance among state laws, Strobes-R-Us recommends
that you check with your local law enforcement agencies to determine the
emergency lighting colors that are legal for use in your state. We also
recommend that you check for local and state use laws for lighting and audio
products. Strobes-R-Us can not advise customers as to legal use and or colors
for emergency products. In general, it is illegal for non officials to utilize
any emergency lights while a vehicle is in motion. Strobes-R-Us is not
responsible for citations or repercussions that are a result of improper use of
emergency products.
Replacement
Bulbs/Tubes Return Policy
There is NO returns on replacement bulbs or strobe tubes. This
includes incandescent, halogen, HID, & strobe tubes. Any recieved items
that arrived DOA (non-functional factory defect) will be replaced for the exact
same item part #, please call us. Strobes-R-Us may request to receive back the
DOA item for verification.
Merchandise
Return Policy
Please first contact Strobes-R-Us for requesting a return or
replacement. All merchandise must be unused, undamaged, and never installed.
You have 10 days to contact Strobes-R-Us for a return on normal stock items.
There is no returns on special order or wear/tear items (ie. replacement
bulbs). Any received items that arrived DOA (non-functional) will be replaced
for the exact same item part #. Strobes-R-Us may request to receive back the
DOA item for verification. Refunds and credits will be issued in the same form
of payment type as it was originally paid. All credits or refunds are at the sole
discretion of Strobes-R-Us. Customer is responsible for return shipping fees
via a traceable and insured shipping method. Strobes-R-Us cannot be
responsible for returned items that are lost or do not arrive at our office.
Return shipping address is: Strobes-R-Us, 2681 Hammondville Road, Pompano
Beach, Fl. 33069. Original shipping fees are non refundable. Any products that
have been altered, used, installed, wires cut, or cigar plugs removed will not
be accepted as a return.
Strobes-R-Us
IS HERE TO HELP!
WE WANT TO KEEP ALL OF
OUR CUSTOMERS SATISFIED, AND WILL DO EVERYTHING THAT WE CAN TO ASSIST YOU WITH
WARRANTY REPAIRS AND REPLACEMENT.